Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software or firmware updates. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. For these changes to take effect, restart the computer.There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer.
Find the desired drive and right-click on it, then click “Change drive letter and path”.Īfter that, change the letter, click Apply and OK. Otherwise, you do not need to change the drive letter.įor this method, you will need Disk Management (right-click on Start and select the appropriate item). If there is a letter conflictĬhange the drive letter only if there is a conflict of letters (for example, if you’ve previously changed the WD drive letter for D and there already is a D drive in the partitions of your computer). Only when all these things have been tried and found ineffective, proceed to other methods. It is likely that your OS is not supported by this external hard drive.
Try to find a computer with an OS other than the one on yours. Be sure to check all ports and the cable visually to make sure that they are working. Therefore, it is reasonable to check this first.
This is perhaps the most common and effective way to solve the problem of “WD Passport not showing up”.Īlmost always, the problem is poor connections or incompatibility of some kind.
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